FAQ

Frequently Asked Questions

Areyour water features ready to install?

Yes. All standard products are delivered as self-contained, plug-and-play systems. They are supplied ready for installation, requiring only basic electrical and water connections.

Areyour products suitable for both indoor and outdoor use?

Yes. Our water features are designed for both indoor and outdoor environments. Material selection, surface treatments, and system components are chosen according to the intended location.

What materials do you use?

We primarily work with stainless steel and contemporary architectural materials. Depending on the project, different grades and finishes are selected to ensure durability and long-term performance.

Can dimensions, colors, or finishes be customized?

Yes. Many products can be adapted in terms of dimensions, finishes, and colors. For fully bespoke solutions, we recommend contacting us through our Custom Water Features page.

Do you offer custom-designed water features?

Yes. We develop custom water features tailored to specific architectural and landscape requirements. Each custom project follows a dedicated design and production process.

Do you ship internationally?

Yes. We ship worldwide and work with international logistics partners to ensure safe and reliable delivery.

How are products packaged for shipping?

All products are carefully packaged using protective materials and custom crates when required, ensuring safe transport during international shipping.

Do you provide installation support?

We provide detailed installation guidance and technical documentation. On-site installation services may be available depending on project location and scope.

What happens after delivery?

We remain in contact after delivery to ensure the system operates correctly and to provide technical support if needed.

Howcan I request a quote or start a project?

You can contact us directly via our website or use the inquiry forms on product or custom project pages. Our team will guide you through the next steps.